FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Where do you ship?
We ship worldwide from our US warehouse. Whether you’re in New York, New Zealand, or London we’ll get CHUZHAO to you.
How long does shipping take?
US orders typically arrive in 5-7 business days. International shipping takes 7-9 business days, depending on customs. You’ll get a tracking number once it’s on the way.
What if it arrives broken?
Extremely Rare, but it happens. Contact us within 7 days of delivery at chuzhaosales@gmail.com with a photo of the damage, and we’ll ship a replacement ASAP, no cost to you.
What’s the warranty?
Every CHUZHAO Digital TLR comes with a 2-year warranty. If it stops working due to a defect (not drops or water damage), we “[ll repair or replace it. Just reach out to chuzhaosales@gmail.com with your order number.
Products
Below are some common questions about our products
Does it operate with the traditional TLR focusing mechanism?
Yes, it keeps that classic TLR focusing style—frame your shot through the top lens’ viewfinder while the bottom lens captures it. It’s the same hands-on experience you’d get from a 1930s twin-lens reflex camera, just boosted with digital features for today.
Is this a fully TLR digital camera?
Absolutely! The CHUZHAO Digital TLR is 100% digital, giving you more say over your photos and videos. With a 12MP sensor for stills and 1080p video recording, it mixes old-school TLR charm with modern tech—fun and functional.
What resolution does it shoot?
It captures shots at around 12 megapixels (3456x3456) and videos at 1080p (1920x1080). That’s plenty for casual snaps or creative projects, keeping things sharp with a retro twist.
How do I shoot with it?
Hold it at your waist, look down at the 1.54-inch IPS screen to frame your shot, and press the shutter. For video, flip to video mode and turn the crank—it’s that simple. No complicated menus, just point and shoot.
What’s the battery life like?
The 1000mAh battery lasts about 2 hours of steady shooting. Charge it up with the USB-C cable in roughly 2 hours, and you’re good to go again. Pro tip: keep a power bank handy for longer days.
Does it need film or special storage?
Nope, it’s all digital. Pop in a Micro SD card (up to 64GB, not included), and you’re set—store hundreds of photos and videos, then transfer them to your computer via USB-C.